Hmm, yes, upon re-reading perhaps that didn't come out very well. Sorry about that.
I did think you were on to something with your mention of "DEP, Admin rights, Lack of WOW16".
I am however of the opinion that hardware specs are rarely ever to blame. I have seen countless forum postings and mailing list help requests over the years from people requesting help concerning a software error. I can't remember the last time the problem was rooted in hardware. Granted, yes, there is the possibility it's the fault of the hardware, but this is remote, and even if it was, knowing their system specs probably won't be enough to diagnose the error. I'm honestly not even sure how you would use hardware specs to diagnose a problem. I'm vaguely aware of things like CPU's with FDIV bugs, but I wouldn't recognize the model numbers if I saw them. I guess my point should have been more about asking questions in the right order. Start with software questions, which cover the vast majority of cases, and only later on when it somehow shows it may be a hardware issue to start asking about the hardware.
I kind of feel that in the vast majority of cases, hardware specs posted by people asking about a problem are just useless fluff, and occasionally distract attention from the real problem. In other cases, when people request hardware specs from the person with the problem, without due cause to warrant investigating hardware problems, I feel this is an invasion of privacy. If someone has a software problem, I don't see why they should be required to answer a bunch of questions about the hardware they've purchased before someone will consent to helping them with their software problem. This reminds me a little of those computer stores that ask for a home address/telephone number/email address/etc. before they'll sell you a mouse. Harmless info? Maybe. Probably. But I don't see why they need to know, and I don't feel comfortable telling them. Oddly enough though, people tend to be compliant when asked about seemingly innocent information, even when they know it's quite irrelevant and don't feel very comfortable answering. To some extent my post was an attempt to highlight that there is no need to always answer all the questions being asked. You're probably safer when you don't.
But you're right, my post was unduely critical, and I shouldn't have worded it the way I did.